frequently asked

  • How do I buy your art? 

My pottery and paintings are sold through this website, markets and events throughout Canada. I sell a batch of items online every few months. Sale dates and times can be found on the "upcoming sales" page on this website, or on my instagram bio. Want to see previews of what's to come in the update? Watch my instagram posts and stories for plenty of previews!

  • Do you take custom orders?

Custom ceramics, yes! However I'm currently full for customs until fall 2024. 
Custom merch/graphic design, no!  


  • How will I know when you're open to custom requests?

When I take on a new batch of customs I'll announce it on my "shop update" page and my instagram page, stories and bio! @oilandbirch 
Customers submit a custom request through a Google form I put in my bio. There they tell me about their ideas! I read through the submissions and take on a batch of 25-40 projects. I then complete those projects over the next 2-4 months. 

Note: when taking on customs, I choose projects that fit within my skill set and style of ceramics (no animal portraits, or copying other potters). Customs also come at a higher cost that standard pieces, as they take much more admin, time and attention to detail ❤️


  •  Do you offer local pick up/drop off?

Free local pick-ups are available at Re:Plenish in Edmonton, Ab. Select "pick up" in the shipping options and details will be emailed to you once its ready for ya!

  • I ordered merch but it doesnt fit, do you offer exchanges?
 Dang it! Thats the worst! I do offer exchanges, however, the shipping costs will be covered by the customer. Unfortunately I'm a small business and cannot cover the costs of returning the item and mailing out the new one. 

  • Do you ship worldwide? 
Currently shipping to North America for shop updates, and worldwide shipping for custom work. If you're outside of North America and want items shipped to you please contact me by email or instagram! [email protected]

  • A package arrived broken, what do I do?
Please contact me directly through email, my website's contact form or instagram. Thank you!

  • How do I care for my oil&birch pottery?

Avoid the microwave and dishwasher for longevity. If your piece has metallic accents DO NO MICROWAVE OR PUT IT IN THE DISHWASHER. 
Handmade - Hand wash!  

  • Are you taking on new retail stores & wholesale?

No! My work is only availble directly through me <3


Unaswered questions? Feel free to reach out through the "contact" section of my website, or DM me on instagram!